Return Policy

All returns are subject to a minimum 5% re-stocking charge and must be approved by Ashlin management. All product must be returned in the same condition as it was received except for the removal of all price stickers, price tags and customer markings (without damage to the product or packaging/cartons) or customer will be subject to additional fees. Customer is responsible for all shipping and handling charges incurred in returning the product. Customer must notify Ashlin Deigns Returns Department returns@ashlindesigns.com of its intent to return product. Return requests must be accompanied by an order number/invoice number/PO number and be requested within thirty (30) days of receiving the product. If request is approved, Ashlin will issue customer a return authorization number (RMA#) and label(s) which must be attached to the carton(s) containing the returned product. All hardgoods, footwear, apparel, and accessory items must be returned separately to the address on Ashlin provided return label. Upon receipt and inspection of product on authorized returns, a credit will be issued in the amount equal to the invoice price of the product received in accordance with these terms, less any applicable re-stocking charges and discounts. If no invoice number is provided, Ashlin will issue customer a credit based on the current product pricing. Shipment of product to a location other than that on Ashlin provided return label may result in denial of all customer claims pertaining to that return. Returns received without a valid Return Merchandise Authorization # and Ashlin Design provided label are subject to Ashlin refusal and return to customer. Ashlin retains the right to refuse to issue credit for customer refusal and unauthorized returns from customer. Requests for return of defective product will not be honoured for product invoiced more than twelve (12) months prior to request.